Privacy Policy
This privacy policy describes the personal information that we, GLOW COUNTY, and our subsidiaries (collectively, “we,” “us” and “our”) collect about you, why we collect it, how we use it, and when we share it with third parties or unaffiliated service providers.
This privacy policy covers our website glowcounty.com.ng (the “Site”) and our associated services and mobile applications. Our policy also describes the choices you can make about how we collect and use your information. We will update our terms periodically. If you disagree with the new terms, you should stop using our websites/mobile apps or otherwise providing information to us.
If you have any questions about our privacy policy, email @[email protected].
What information do we collect?
We collect personal information directly from you. The types of information we may collect include your name, email address, postal address, phone number, debit/credit card or other payment information, age, location, and any other information you choose to provide. We also collect information from you automatically, including:
Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product detail, purchase price, and date of the transaction.
*Log Information: We collect information related to your access to and use of our website, including the type of browser you use, access times, pages viewed, your IP address, and the page you viewed before navigating to our website.
*Device Information: We collect information about the computer or mobile device you use to access our website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
*Location Information: We may derive the approximate location of your device from your IP address. We may also collect geolocation information from your device by your device settings.
*Payment Information: When you make a purchase, we may collect identifiers such as your full name and billing address in connection with your purchase. Our store is hosted on WordPress, a third-party services provider. We share your personal information with third parties which process payment card transactions on our behalf. Our third-party payment processors collect, use and process your information, including payment information, by their privacy policies. You can access their privacy policies via their websites.
How do we collect information?
*If you are registered with our store or any of our sites/platforms
*If you make an online purchase
*If you return a product
*If you upload or share a photo or other digital content through any of our platforms
*If you participate in a giveaway/contest
*If you contact us via e-mail or through our customer service
*If you request a skin consultation
*We may use tracking tools like browser cookies, flash cookies, pixels, and web beacons to collect information from you.
How do we use your information?
We may use your personal information to provide and improve our products and services, and fulfil your order, including sending you emails to confirm your purchase and provide you with updates concerning your order status and shipment. We may also use your information to provide you with customer service to manage our contractual relationship with you, to communicate with you and to send you information by email, telephone, or other means about our products, services, and rewards and promotions, unless you have directed us not to contact you; to help us understand your shopping needs and preferences and provide consistent, personalized services and experiences across our products; address problems with and improve our website design, products and services; enhance your shopping experience; analyse trends and statistics, audits, develop new products, enhance our website, improve the services, identifying usage trends for our website and determining the effectiveness of promotional campaigns; protect the security of our website and other purposes identified.
Do we share your information?
All personal information we collect about you may be shared with our subsidiary companies.
We may also share personal information about you with unaffiliated service providers for purposes of providing services to us. These may include providers of services such as website hosting, data analytics, payment processing, order fulfilment, information technology and related infrastructure provisions, auditing and other services.
When you complete a purchase, we share personal information about you and your purchase with our third-party payment providers to process your transaction, including credit card authorization (or other payment information), and order processing and fulfillment.
We may share personal information about you to comply with applicable laws and regulations (including laws outside of your country of residence) including law enforcement.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you.
Third-Party Links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of third-party websites or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
How do I know my personal information is secure?
We follow industry best practices and take reasonable precautions to provide you with a safe and convenient shopping experience. We have in place physical and electronic safeguards to help protect the security and privacy of your personal information.
How do I access or change my information?
You can review and change certain personal information related to our website and the Services (such as your name and contact information) by signing into your account or by contacting us.
How do we use cookies and other tracking technologies?
Our websites use the cookies and other tracking technologies listed to help enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies, pixel tags, and other tracking technologies help us better understand your shopping needs and preferences tell us which parts of our website you have visited and facilitate and measure the effectiveness of our advertisements and provide consistent and personalized services and experiences.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, allowing you to decide whether to accept it. If you do not accept cookies, however, you may not be able to access your account information or make purchases on our websites.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective when we notify you of the changes. Your use of the website or Services following any such updates will constitute your acceptance of such updates. If we make a material change that will apply to information that we have already collected, we will seek your affirmative consent to such a change.